Frequently Asked Questions
Here you will find answers to the most frequently asked questions about Grada, our webshop, orders, deliveries, and payments.
With more than 60 years of experience in air distribution, air control and indoor comfort, Grada International provides HVAC solutions for residential, commercial and industrial applications.
Thanks to our in-house production capabilities and strong technical expertise, we are a reliable partner for installers, consulting engineers, wholesalers and end customers.
Are you looking for a standard solution, a custom-made product or a project-specific solution?
At Grada International, you can count on:
- A comprehensive range of ventilation and air distribution systems
- In-house manufacturing and extensive customization possibilities
- Technical support from experienced specialists
- BIM files, selection tools and comprehensive documentation
- High product quality and reliable service
- Fast delivery of both standard and custom-made products
Yes. Grada International welcomes both private customers (B2C) and professional customers (B2B).
Whether you are an installer, consulting engineer, contractor, wholesaler or private customer, you can rely on the same product quality, technical support and service.
Our webshop contains only a selection of our product range. However, our complete assortment is much broader.
Are you looking for a specific dimension, a non-standard version, a particular RAL colour or a product that is not available online?
Explore our full product range on our website or contact us for a tailor-made solution via info@grada.be or +32 (0)9 340 40 40.
Absolutely. It is one of Grada International’s key strengths.
We use our technical expertise and in-house production facilities to adapt products to the specific requirements of your project.
Examples include:
- Grilles and roof cowls with non-standard dimensions
- Finishes in a specific RAL colour through our own coating line
- Product configurations and project-specific solutions
- Aesthetic and technical adaptations tailored to the building design
Does your project require something even more specialized?
Our engineering department is happy to help develop new or adapted solutions. If needed, we also test performance and product characteristics in our specialized laboratories.
Certainly. For our products, you will find product data sheets, technical documentation, selection tools and installation information. On our website, you can also access specification texts and an extensive BIM database for construction professionals.
Do you have additional questions or are you unable to find the right product?
We are happy to assist you via info@grada.be or +32 (0)9 340 40 40.
Many of our products are available directly from stock. These products are typically ready for shipment within 1 working day.
Have you selected a specific colour? In that case, the product will first be finished in our in-house coating department. As a result, the shipping lead time is typically up to 3 working days.
This allows you to receive a product that perfectly matches your project, without long waiting times.
The indicated delivery lead time refers to the shipping date of your order.
The shipping date is the day your order is fully prepared and handed over to the carrier. From that moment on, your package is on its way to the delivery address.
The exact delivery time may vary depending on the carrier and destination.
Yes. During the ordering process, simply enter the construction site address as the delivery address.
To ensure smooth delivery, we kindly ask you to provide the name of an on-site contact person and their phone number. This allows the carrier to get in touch directly if necessary.
After placing your order, you will automatically
receive an email stating "Your order has been successfully
registered." From that moment onwards, modifications or
cancellations are no longer possible. We therefore recommend carefully reviewing your order
and selected products before completing your purchase.
Once you receive the email "Your order has been successfully registered", your order enters our processing workflow. As a result, we can no longer guarantee modifications or cancellations after this stage. We therefore strongly recommend checking all ordered products and quantities carefully before finalizing your order.
For questions about your order, a product, a custom solution or any of our services, our dedicated team is ready to help.
📧 info@grada.be
📞 +32 (0)9 340 40 40
We will be happy to assist you as quickly as possible.
Yes, professional customers can pay by invoice.
If you are a new professional customer, we ask for advance payment on your first order. Once your customer account has been created and approved, payment terms can be granted for future orders.
Do you have questions about payment terms or would you like more information? Please do not hesitate to contact our customer service via info@grada.be or +32 (0)9 340 40 40.